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Webinar Help

Please find answers to frequently asked questions below.


Is there a dial-in phone number?

No. You will need to listen to the audio using the sound from your computer via headphones or your computer’s speakers.


Will I get CE credits for viewing a webinar?

The presentation may qualify for continuing education credits; check with your certifying organization(s) for more information.


Will the webinar be available for on-demand viewing?

Yes. The webinar will be available for on-demand viewing a few days after the broadcast date and the on demand version is also eligible for CE credits. You must register for and watch the on-demand webinar in its entirety to receive a certificate of attendance.


I need a certificate of attendance. How do I get one?

After watching this webinar in its entirety and completing the webinar survey, you will receive a certificate of attendance. This certificate will be emailed to you within one business day of watching the webinar. Please note that if your organization has other staff members who wish to get a certificate of attendance, each person must register, watch the webinar in its entirety, and complete the webinar survey.


How do I access the webinar?

Once your registration is confirmed, you will receive the webinar log-in link. The link will be sent via reminder emails 24 hours, 1 hour, and 15 minutes before the webinar. At the date and time of the webinar, log into the URL provided. If you have problems accessing the webcast or experience audio issues, please reference this help guide or email webinar@advarra.com.


Are there any special hardware or software requirements?

To join the webinar you will need an internet connection and sound from your computer. Webinars can be accessed on either PCs or MACs. No special software is required. See next section for minimum system requirements.


Minimum Operating System and Browser Requirements

Operating system/Browser:

Windows 10+ (Latest Microsoft Edge, Firefox, or Chrome)
Apple Mac OS 10.10+ (*Latest Firefox, Safari, or Chrome)
Android 9+ (Latest Chrome Browser)
Apple iOS 12+ (*Latest Safari Browser)

You can test your system here.


Can my organization attend the webinar as a group?

Yes, however, any staff requiring a certificate of attendance must register for and watch the webinar in its entirety. Our webinar system uses the participant’s name that is collected during the registration process to print the individual’s name on the certificate.


Additional Questions?

Please contact us at webinar@advarra.com.