Webinar Help

Please find answers to frequently asked questions below.


Is there a dial-in phone number?

No. You will need to listen to the audio using the sound from your computer via headphones or your computer’s speakers.


Will I get CE credits for viewing a webinar?

The presentation may qualify for continuing education credits; check with your certifying organization(s) for more information.


Will the webinar be available for on-demand viewing?

Yes. The webinar will be available for on-demand viewing a few days after the broadcast date and the on demand version is also eligible for CEU credits. You must register for and watch the on-demand webinar in its entirety to receive a certificate of attendance.


I need a certificate of attendance. How do I get one?

To receive a certificate, you must watch the webinar in its entirety and complete the survey at the end of the webinar. After you’ve completed the survey, you’ll receive your certificate via email with your name printed on it.

You will need Adobe Acrobat Reader on your PC or smart device in order to view and print the certificate. If you don’t have Adobe Reader, a free download is available here.


How do I access the webinar?

Once your registration is confirmed, you will receive the webinar log-in link. The link will be sent via reminder emails 24 hours, 1 hour, and 15 minutes before the webinar. At the date and time of the webinar, log into the URL provided. If you have problems accessing the webcast or experience audio issues, contact the Technical Support Center at (888) 860-6814.


Are there any special hardware or software requirements?

To join the webinar you will need an internet connection and sound from your computer. Webinars can be accessed on either PCs or MACs. No special software is required. See next section for minimum system requirements.

Minimum Operating System and Browser Requirements

Operating system: Windows 10, Windows 8.1+ Pro, Windows 7, Andriod 4.4+, Apple Mac OS X 10.10+, or Apple iOS 9+

Internet browser: Internet Explorer 11+, Firefox 51+, Safari 9+ (Mac and iOS devices only), or Google Chrome 55+

You can test your system here


Can my organization attend the webinar as a group?

Yes, however, any staff requiring a certificate of attendance must register for and watch the webinar in its entirety. Our webinar system uses the participant’s name that is collected during the registration process to print the individual’s name on the certificate.


Additional Questions?

Please contact us at webinar@advarra.com.